Committed to Resolving Your Inquiries with Speed and Care

The National Port Authority (NPA) operates a fully functional Customer Service Department at all major ports in Liberia, with its central office situated at the corporate headquarters at the Freeport Monrovia port.

What Is Our Customer Service All About?

The NPA Customer Service Department serves as the primary point of contact for all clients, facilitating clear communication between customers and NPA management. Our department is designed to address your concerns efficiently and effectively. Whether you’re an existing client or a potential partner, we ensure that your interactions with us are positive and hassle-free.

The responsibilities of the Customer Service Department include:

  • Acting as a liaison between customers/clients and management.
  • Ensuring that companies engaged in business with NPA receive the full range of services outlined in their contracts.
  • Managing all complaints or inquiries at NPA, thereby serving as the primary point of contact for review.

The Customer Service Department is dedicated to promptly and efficiently resolving customer/client complaints.

We extend our sincere appreciation to our existing port customers/clients for selecting the National Port Authority of Liberia as their business partner.

To our potential customers/clients, the NPA Customer Service Department aims to deliver a positive and memorable experience when conducting business with the National Port Authority of Liberia. Whether you’re seeking general port support or exploring logistics services in Freeport of Monrovia, Bushrod Island Liberia, our team is ready to assist.

How Our Customer Service Can Help You

Our role extends beyond answering inquiries. We act as a liaison, ensuring that our clients receive the full range of services outlined in their contracts. By managing all complaints and inquiries, we aim to offer prompt resolutions, ensuring the satisfaction of every customer we serve. We prioritize building long-term, professional relationships, which is why we strive for excellence in every interaction.

Frequently Asked Questions

What should I do if I have a complaint about my port services?
If you have a complaint regarding port services, our Customer Service Department is your first point of contact. We handle all issues promptly and work to resolve them as efficiently as possible.
How do I contact NPA’s Customer Service for support?
You can contact us directly at our office located at the Freeport Monrovia port or via our customer service hotline for any inquiries or concerns.
What services are covered under my contract with NPA?
The services included in your contract with NPA are outlined during your business agreement. If you need clarification, our customer service team can assist you in understanding all the details of your contract.
How can I be sure that my inquiry is being handled efficiently?
Our Customer Service team prioritizes all inquiries and ensures that each one is addressed on time. We communicate updates throughout the process to keep you informed.
Can NPA’s customer service assist with billing questions?
Yes, our customer service team is well-equipped to handle any billing questions or concerns, ensuring clarity and transparency in all financial matters.
What steps does NPA take to ensure customer satisfaction?
NPA takes customer satisfaction seriously by offering prompt service, clear communication, and effective solutions to any issues or concerns raised by clients.
Who can benefit from NPA’s Customer Service?
Our customer service is available to all businesses and clients engaged in operations with the National Port Authority, ensuring smooth interactions and satisfaction throughout the entire process.

Need Assistance? Get in Touch Today!
Get reliable, on-time support from a team that understands your schedule and your needs. Contact us today to keep your operations moving without delay.